In today’s economy, there’s never been a greater need to control costs and maximize operational efficiencies.  At Huntingdon Mills, we partner with clients to identify business challenges, develop procedural improvements and deliver results which drive long term stability and growth opportunities.

Does your organization experience these same perils faced by so many others?

  • Do only a few, or even one, individual possess the knowledge of mission-critical procedures?
  • Do process breakdowns put you at non-compliance risk with any safety, industry or other regulatory mandates?
  • Are processes confusing, inefficient, costly?
  • Are training materials for new employees insufficient or non-existent?
  • Are your procedures and documents at risk for such disasters as fires and floods?
  • Does the constant push to deliver before that next deadline keep you from ever starting…or finishing, cost-saving improvement initiatives?

A ‘yes’ answer to any of these questions may indicate that your organization is in need of a business process review. Companies around the globe are realizing the benefits to be achieved in the discipline of Business Process Management (BPM).

What is BPM?

What is BPM

Business Process Management (BPM) is a disciplined approach to providing visibility into an organization by defining, documenting, automating, managing and refining its business processes. 

A Case for BPM

Many organizations and businesses never sufficiently document or formalize their procedures. This does not mean that an entity can not function and be successful, but in today’s society of retiring ‘baby boomers’, transient employees or just general attrition, there is certainly the risk of key knowledge exiting the business altogether with the loss of those staff. In addition, knowledge and functions in the hands of a single person exposes the organization to risks of theft or fraud and subsequent loss of shareholder and customer trust.

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Target Areas for BPM Considerations

Target Areas for BPM Considerations
  • Processes that are mission-critical and where failure could result in financial penalty or customer dissatisfaction.
  • Processes that are automated but contain manual exceptions or workarounds.
  • Processes that involve people working across business groups, departments and divisions where hand-offs must be clearly defined.
  • Cost saving and improvement initiatives that are new, or perhaps stalled, because the personnel resources to keep the effort on track are continually sidetracked to address other work requests.
  • Processes requiring rapid turnarounds.

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The Huntingdon Mills Advantage

The Huntingdon Mills Advantage

Organizations often intend to formalize those critical job functions or follow through on cost-cutting improvements, but the day-to-day reality of the next urgent customer need or perhaps a higher priority project all too often steers them off course. Those best intentions go unaddressed and there just never seems to be enough time to recover. The advantage of using someone from outside the organization is that they bring a fresh, more structured and unbiased view to the project.

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Benefits to Utilizing BPM

  • Expanded internal knowledge base to address the staffing challenges of retiring ‘baby boomers’ and natural employee attrition.
  • Documented processes which more clearly define the overall impact to your business or organization when changes are required.
  • Improved and expedited customer service activities.
  • Promotion of a culture of ongoing process improvement.
  • Defined tangible processes to be monitored and measured that could lead to further improvements and cost reductions.
  • Cross-training materials to address resource activity peaks to keep business moving forward without gaps.